PRIVACY POLICY

We strive to do everything we can to respect the trust customers put in our brand, and our commitment to their privacy is no exception. We are committed to protecting and safeguarding consumer privacy online.

Types of Information We Collect and How It Is Used

Burj Al Hamam strictly gathers personal information, such as, first and last names, phone number, addresses and email addresses, when voluntarily submitted by you. For example, personal information may be collected from you in order to get your feedback on our websites and our products, or to help serve you better.

What Information we collect

We collect information necessary for us to process your order.

The personal information we collect from you and hold (“Information”) includes information like your first and last name, address, telephone and mobile number(s), email address, details of your order (i.e. your last four orders, your delivery address or preferred pick-up location), IP address and credit card details.

When you place an online order with us, we collect additional Information from you such as:

• your IP address as part of your order;
• your feedback;
• your entries into our competitions and draws;
• your menu preferences and previous order information;
• any delivery instructions or comments;
• your order details and time of use of e-vouchers.

Sharing of Personal Information

We do not sell, transfer, or disclose personal information to third parties outside Burj Al Hamam.

Burj Al Hamam reserves the right to use or disclose any information as needed to complete any law, regulation or legal request, to protect the integrity of the site, to fulfill customers’ requests, or to cooperate in any law enforcement investigation or an investigation on a matter of public safety.

Cookies

“Cookies” are pieces of information that a website transfers to an individual’s hard drive for record-keeping purposes. Cookies allow the website to remember important information that will make your use of the site more convenient. Like most websites, Burj Al Hamam uses cookies for a variety of purposes in order to improve your online experience. Use the options in your web browser if you do not wish to receive a cookie or if you wish to set your browser to notify you when you receive a cookie. If you disable all cookies, you may not be able to take advantage of all the features of this website.

Changes to our Privacy Policy

Any change to our policy will be automatically updated on our website. We advise our customers to regularly check the site for the most updated version of our privacy policy. Any change shall not be retroactively applied nor alter how we handle previously collected information.